9-1-1/EOC/Fusion and Dispatch Centers
Action Plan (IAP) is developed through the governance committee to identify jurisdiction in hierarchical order and stakeholders in response order. The communications plan uses the inventory of communications assets available that are visual, historical (surveillance), real-time (alarms), and verbal through wireless, radio, LAN, or landline communication.
Project Goals – Addressing the Needs
- Business Process Modeling – the first step is establishing agency and stakeholder hierarchy and developing strategies for various emergency responses and scenarios, as well as distribution of tactical command and operation posts within the “situation room.” Included must be preliminary evaluation of needs for policies and procedures and the technical resources available for full implementation.
- Master Planning – The second step is developing concept designs for primary and secondary/fallback areas with a tactical analysis of all available communications, infrastructure and management/control systems in place or expected.
- Final Program Development – After Master Planning, a conceptual budgetary estimate can be established along with the different alternatives. The program will identify the particular choice made by the owner/authority and designated for operation at opening. The program will identify the specific needs, identify all infrastructure requirements and room accommodations through a space program, and finalize concepts, goals and strategies for documentation and design of the planned changes and modifications. This is the first phase of consulting services and is ultimately the most important.
Command/Control/Communications/Dispatch Centers
Identify Specific Needs of the Facility and its Roles:
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- Finalize concepts, goals, and strategies for documentation and design of planned changes and modifications.
- E 9-1-1/3-1-1
- Incident command centers
- Situation rooms
- Crisis command
- Command/control requirements
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- Emergency management
- Integrated wireless mesh
- Hardened operations centers
- VoIP/cellular/trunked radio dispatch
- Unified command/fusion center
- SCADA/PLC/Mesh-IP integration
- Remote incident command
- Security/surveillance control rooms
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